Status and email-type reference
Reference
A quick lookup for every status and email type Seller Oracle uses. These are the badges you see across Orders and the Email log: order and invoice statuses on your orders, and email types and process statuses on the emails behind them.
The tables below are generated straight from the app, so they always match what the product actually does.
Order statuses
| Status | What it means |
|---|---|
| Ordered | We've recorded the purchase from the order confirmation email. |
| Dispatched | The retailer has shipped the order. |
| Part dispatched | Some items in the order have shipped; others have not. |
| Delivered | The order has arrived. |
| Cancelled | The order was cancelled before delivery. |
| Returned | The order (or part of it) was returned. |
| Refunded | A refund was issued for the order. |
| Refund confirmed | The refund has been confirmed as received. |
| Awaiting verification | Amazon Business is holding the order until your payment method is verified. If it isn't verified within 7 days, Amazon silently cancels it. |
Invoice statuses
| Status | What it means |
|---|---|
| Needed | A VAT invoice is required but not yet on file. |
| Attached | An invoice document is attached to the order. |
| Chased | You've asked the retailer for the invoice. |
| Received | The invoice has been received. |
| Not required | No invoice is needed for this order. |
Email types
| Type | What it means |
|---|---|
| Order confirmation | Confirms a new purchase; creates an order. |
| Dispatch | Says items have shipped; updates the order. |
| Delivery | Says items have arrived; updates the order. |
| Cancellation | Says the order was cancelled. |
| Returns | Relates to a return. |
| Expense | A business cost (subscription, service); creates an expense. |
| Customer service | Support correspondence, not a purchase event. |
| Personal | A personal email; skipped. |
| Irrelevant | Not relevant to your purchases; skipped. |
| Unknown | The AI couldn't confidently classify it. |
| Order verification | Confirms your Amazon Business admin has approved/verified payment, so the order will proceed. |
| Order verification required | Amazon needs you to verify payment for an order. |
Email process statuses
| Status | What it means |
|---|---|
| Pending | Queued, not yet processed. |
| Processed | Successfully read and applied. |
| Failed | Processing errored; will be retried. |
| Skipped | Intentionally not processed (e.g. personal/irrelevant). |
| Needs review | Processed but flagged for you to check. |
| Retrying | Being retried after a transient failure. |
| Deferred | Held back temporarily (e.g. an AI spend cap was hit). |
Last reviewed: