Accuracy and review

Accuracy and review

Seller Oracle reads your retailer emails with AI and pulls out the figures: order totals, line prices, quantities, currencies, expense amounts. Most of the time the extraction is clean. Sometimes it is not, and the app tells you when it is unsure rather than letting a wrong number sit silently in your records.

That is what the review layer does. When an extraction looks off, the record is flagged, a Needs review line on its page explains why, you check it against the email and correct any figure, then you mark it reviewed. Every correction is kept in an audit trail.

This applies to both orders and expenses. The flow is the same for each.

What gets flagged

Seller Oracle runs a set of checks on every order and expense as it extracts it. A record is flagged for review when one of these trips:

• The item totals do not add up. If the line totals across an order's items come to more than the order total, or less than it, the order is flagged. This usually means a price or quantity was misread on one line.
• A euro amount might be in cents. Some retailers send euro figures in cents (1308 meaning €13.08). If an amount looks like it was not divided by 100, the order is flagged so you can check it before a 100x figure lands in your spend.
• The extraction needs manual verification. When the AI's confidence in what it read was low, the record is flagged rather than trusted.
• The AI wasn't sure about something it read. When the AI reads the email for an order or expense, or an order's receipt photo, it can say that a value it read may be wrong, for example a total that matches three units when the email shows two. The order or expense is flagged, and the Needs review line on its page quotes what the AI wasn't sure about and names the email it came from. An order or expense you've already marked reviewed stays reviewed.
• The AI filed an order under a category other than Stock. When an order's email reads as something other than stock you bought to resell, such as packaging or a subscription, the order is filed under that category and gets no SKUs. It is flagged once, so you can check it. If it is stock, change its category to Stock. See Categories.
• The email or receipt showed no currency. When an order email, a receipt photo or an expense email shows its amounts with no currency, the order, receipt or expense it creates takes your account's currency and is flagged, so you can check which currency it was paid in.
• An expense email may be stock to resell. When an expense email reads like stock you bought to resell, its purchase is flagged May be stock to resell and its category is left as Not set. Pick what it was for, or Stock if you bought it to resell.

An expense read from an expense email has no line items, so the arithmetic and euro-cents checks do not apply to it. It is flagged on the confidence check, and also when we can't find its amount in the email or an attached PDF, when the amount looks worked out rather than read from the email, when the email shows its amount with no currency, when it may be a personal purchase rather than a business expense, when it may be a copy of another expense or the same purchase as an order already recorded, or when the AI wasn't sure about something it read. An expense that came in as an order, such as a box from a packaging supplier, has its items and is checked as an order is.

The Review badge and filter

A flagged record carries a red Review badge in the list, next to its number, on the orders list and the expenses list alike.

The Action Centre's Needs review list gathers every flagged order and expense in one place, newest flag first, with the reason on each row and Mark reviewed beside it. See Needs review.

To find flagged records on the orders list or the expenses list, use the Reviews filter. It has three settings:

• All Reviews: no review filter (the default).
• Needs Review: only flagged records.
• Resolved: records you have already reviewed and marked off.

Resolved records stay in your normal list as well. The filter is just a way to find them.

The Needs review line

Open a flagged order or expense and a Needs review line sits under its heading, listing what to check in plain terms. When the AI wasn't sure about something it read, the line quotes the AI's own note and names the email it came from. In its Journey, that email's label reads AI: 1 to check, and the lines to check show under it in amber. See How the AI read this order.

The line is the thing to act on. Read the reasons, then check the figures against the email.

Correcting the figures

You correct figures where they show on the record's page. Click the pencil next to a value (on a computer, it shows when you point at the value), change it, and save. Each save updates the record straight away.

On an order you can correct:

• the order total,
• the shipping cost,
• the currency,
• and per item, the quantity, unit price, and line total.

On an expense read from an expense email, you can correct the total and the currency. An expense that came in as an order has its items, so you can correct everything you can on an order.

When you change a total or a currency on a foreign-currency record, Seller Oracle recalculates the home-currency conversion to match. See Multi-currency for how that figure works.

Once the figures are right, click Mark reviewed on its page. The line goes, the Review badge comes off the record in the list, and the record moves to Resolved.

You do not have to correct anything to mark a record reviewed. If you check it and the AI read it correctly, marking it reviewed simply confirms the figures and clears the flag.

Flags that clear themselves

Two flags on orders clear on their own once the order's figures prove the fix, so you don't have to mark them reviewed. No payment amount found clears once the order has a total, and Order total stated but some item prices are missing clears once every item has a price. The order's History says "Review cleared". These two checks leave the order's other reasons as they are.

Correction history

Every figure you change is recorded.

On an order or an expense, the History lines in its Journey list each change with the date and time, the old and new values, and who made it, alongside the changes Seller Oracle made from your emails. See History. Corrections made before history began on 3 October 2026 are listed there under Earlier manual changes.

It is a full audit trail. Corrected records stay trustworthy because you can always see what was changed, from what, to what, and by whom.