Billing and trial

Billing and trial

Every new account starts on a 30-day free trial. This page explains how the trial works, what happens when it ends, and how to manage your plan.

Starting the trial

After you confirm your email and sign in, you pick a plan and add a card. You add a card when you pick a plan, but nothing is charged until the trial ends. The 30 days start the moment checkout completes.

During the trial you have full access to the plan you chose. Connect your inbox (see Connecting your email), import your history, track purchases and expenses, use the analytics. Nothing is held back.

One thing to know about importing during the trial: the amount of email history you can pull in is shorter during the trial than after your first payment. If you have a long back-catalogue of orders to bring in, do it after the trial converts so you get the wider window. For how importing works, see How processing works.

When the trial ends

If you do nothing, your chosen plan starts automatically on the trial end date and your card is charged for the first month or year. You get a reminder email a week before.

If you cancel before the trial ends, nothing is charged. Cancel from the Billing page in Settings using "Manage billing". Your access continues to the end of the trial, then your account moves to the free plan.

The free plan

An account whose subscription has been cancelled, or whose payment could not be taken after Stripe's retries, moves to the free plan. Email ingestion stops, so nothing new flows in automatically, but you keep every order, expense, ASIN mapping and email record, and you can keep adding orders by hand for as long as you like. Choose a plan from the Billing page at any time to turn imports back on. Your data is never deleted.

The Billing page

The Billing page in Settings shows your current plan, the date your next charge is due, and a "Manage billing" button. Manage billing opens the Stripe customer portal, where you can change plan, update your card, download invoices, and cancel.

If something looks wrong, email us.