Billing and trial

Billing and trial

Every new account starts on a 30-day free trial. This page explains how the trial works, what happens when it ends, and how to manage your plan.

Starting the trial

The trial starts when you create your account, or, for an account that came from KeepaVault, OA Hero or AmazSeller, the first time anyone on the account opens Seller Oracle. There is no card to add and nothing to pay. Confirm your email, sign in, and the setup wizard walks you through connecting your inbox.

During the trial you have full access. Connect your inbox (see Connecting your email), bring in your last 2 weeks of orders, track purchases and expenses, use the analytics. Nothing is held back.

Every plan, the trial included, brings in the last 2 weeks of order emails when you connect a mailbox. If you want older orders brought in, raise a ticket from Help & support. Reconnecting an existing mailbox keeps its saved import window. For how importing works, see How processing works.

Subscribing

Choose a plan from the Plan & billing page in Settings whenever you are ready. Your plan and your first payment start the day you subscribe, so subscribing before the trial ends does not add the remaining trial days on top. We email you 7 days and 1 day before the trial ends.

When the trial ends

If you have not subscribed by the end of your trial, your account moves to the free plan. Nothing is charged, and we email you to explain what has changed.

If you added a card when your trial started, your chosen plan starts automatically on the trial end date instead. Cancel before then from "Manage billing" on the Plan & billing page and nothing is charged.

The free plan

An account moves to the free plan when its trial ends without a subscription, when a subscription is cancelled, or when a payment could not be taken after Stripe's retries.

On the free plan the AI keeps reading your email, up to 10 new orders a month from your emails and receipt photos. An order counts in the calendar month of its order date, in your account's time zone, so orders from earlier months, such as a history import, don't use up this month's 10. Dispatch, delivery, cancellation and refund emails for the orders it has read are still read, and so are expense emails. You can add orders by hand at any time, and they never count.

Once the month's 10 are used, new order emails wait unread. The Orders page shows how many are waiting and who sent them. They are read when you upgrade: Plus reads them all, and Starter reads them up to its 50 a month. They don't expire, but an email you delete from your inbox can't be read, and a forwarded email is kept for up to 365 days. A new month gives you 10 more for that month's new orders, but doesn't read the ones already waiting.

To keep the free plan free, the AI pauses on a free account where nobody has signed in or used an AI assistant for 30 days, or that reaches its monthly AI usage limit, until someone signs in or uses an AI assistant, or the next month starts.

You keep every order, expense, ASIN mapping and email record. Your orders, expenses and ASIN mappings are never deleted.

Starter and Plus

There are two paid plans, each paid monthly or yearly. Prices include VAT.

• Starter, £9.99 a month or £99 a year. The AI reads up to 50 new orders a month, counted the same way as on the free plan. Once the month's 50 are used, new order emails wait unread until you move to Plus.
• Plus, £24.99 a month or £249 a year. Up to 500 orders a month for one selling business.

Every plan has every feature except Foresight, price history and Keepa price-back alerts, which come with Starter, Plus and the trial.

The Billing page

The Plan & billing page in Settings shows your current plan. During the trial it shows how many days are left and a "Choose a plan" button. On the free plan it shows how many of this month's 10 orders the AI has read and how many order emails are waiting, and on Starter it shows the same for its 50. Once you subscribe it shows the date your next charge is due and a "Manage billing" button, which opens the Stripe customer portal. There you can change plan, update your card, download invoices, and cancel.

If something looks wrong, email us.